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Use this article to find links to wireless-carrier support and basic information about the services currently supported. Click the region in which you live to locate your carrier’s information.

This document is for Windows XP. Click the appropriate link below if you have a different operating system.

Windows Vista or Windows 7
Mac OS X

When the iPhone or iPod touch is connected to Windows XP, a dialog is presented with choices for connecting as a digital camera and working with the digital pictures stored on the device.
This is the default behavior under Windows XP for digital imaging devices. Windows provides a way to disable this notification on a per-device basis.

If you need to find your iPhone serial number, International Mobile Equipment Identity (IMEI) number, identifier, or ICCID number this article shows you several different ways you can locate it.

Pictures and screenshots taken with the iPhone are stored on the Camera Roll. When you sync or perform a restore, iTunes creates a backup the contents of your iPhone, including the Camera Roll. The more pictures or other multimedia files that are on the Camera Roll, the longer a backup or restore will take.
Improve backup and restore times by regularly importing the contents of your Camera Roll, and then sync that content back to the iPhone.

iPhone OS 3.1 or later offers the ability to view tethering data usage in Settings > General > Usage.

When you are trying to update or restore your iPhone or iPod touch with iTunes, the update or restore process may stop, and you may see an alert message in iTunes. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:

The alert message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 14, -18, 19, 20, 21, 23, 28, -48, -50, 1002, 1011, 1013, 1015, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 1639, 2009, 3004, 3013, 3014, 3015, 9807, -9808, 9844.

When you visit me.com via Safari on an iPhone or iPod touch, the experience is different than when you use a web browser on a computer.

Note: This article is for Windows users. If you are not using Windows, please refer to one of the following articles, depending on the product:

Mac computer
iPod touch
iPod

If you are experiencing a symptom where iPhone does not appear in the Source list in iTunes after you connect it to your Windows PC, refer to the troubleshooting suggestions below. Note that iPhone requires a specific minimum version of iTunes.

Your iPhone or iPod touch may experience one of the following symptoms:

Multi-Touch display (or touchscreen) does not respond
Portions of the Multi-Touch display do not respond
Multi-Touch display is very slow to respond

Your iPhone or iPod touch can be recognized as a camera so that you can import images to your computer. In some cases, the iPhone may not be recognized as a camera. The steps below may resolve the issue.