Download Soft

Learn the answers to some of the frequently asked questions (FAQ) regarding iPod Hi-Fi.

When drivers required by a PC’s USB interface are not installed correctly or are out of date, an iPhone or iPod connected to this computer may not be recognized properly.
One or more of the following may occur:

Device does not appear in iTunes
Device cannot be restored in iTunes
An exclamation point appears next to the device’s entry in Device Manager
iPod screen does not display "Do Not Disconnect" screen when connected to the computer (does not apply to iPhone and iPod touch)
iPod is not recognized as a disk in My Computer (does not apply to iPhone and iPod touch)

Products affected

iPhone, iPod touch, and iPod (all models)
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 7

You can copy your recorded video on iPod nano (5th generation) to your Windows PC for viewing and backup.
Note: This article discusses copying recorded videos to a PC. See this article if you are using a Mac.

Enabling VoiceOver for iPod allows you to hear the names of songs, artists, and playlists spoken when listening to content on your iPod. If you have the Apple Earphones with Remote and Mic or the In-Ear Headphones with Remote and Mic, you can also use VoiceOver to navigate playlists. To learn how to install and set up VoiceOver Kit for compatible iPods, please see:
iPod shuffle: Enabling and updating VoiceOver
iPod nano: Enabling and updating VoiceOver

Learn about Wi-Fi information and settings for iPod touch.

Applications on iPhone or iPod touch may close unexpectedly because the device has begun to run low on application memory. This does not mean there is too much data stored on the device, but simply means that it is running too many memory-intensive tasks.
Some examples of this issue:

If you have many Safari web pages open on your iPhone or iPod touch, Safari may close and the iPhone or iPod touch will go back to the Home screen (where it shows all the application icons).
When listening to music or podcasts, watch video, etc. playback may stop and the device may return to the Home screen.
While using Safari or Maps and listening to music or podcasts, iPod audio playback may stop.
Applications purchased from the App Store quit immediately after you tap them.

Having trouble with your iPod shuffle? This collection of troubleshooting steps and links to helpful articles may be just what you need to resolve your issue. If, after trying all the appropriate troubleshooting suggestions, you still haven’t resolved your issue, you can request service for your iPod shuffle online.

If you feel you aren’t getting the most out of your iPod battery, perform the simple test below before considering battery service or replacement. This test will help you determine how much life (playback time) you are truly getting from your battery. You may find that all you need to do to increase your battery’s performance is to follow the guidelines on the iPod battery website.
Notes:  

With iPod models that have multiple applications or an internal speaker, using more than one application or playing audio through the speaker will reduce the playback times listed in the table below.
The iPod battery indicator shows approximately how much charge is left in the battery.  Click here for more information about the battery indicator.

This document is for Windows users. See the following articles if you have:

A Mac
An iPod touch
An iPhone
An iPod nano (5th generation)—and you see an error message in iTunes when you connect the device

If you see your iPod in My Computer, but not in iTunes under Devices, try the following solutions starting at the top and work your way through the steps until your iTunes recognizes your iPod.
Important: If you do not see iPod in My Computer, refer to iPod missing in "My Computer" or in iTunes for Windows.

This article describes ways to find your iPod serial number. The content of this document also applies to iPod shuffle; however, see iPod shuffle: How to find the serial number for information on how to locate iPod shuffle’s serial number on the device.