Download Soft

The iTunes Store offers a choice of movie rental and TV rental video formats. The information below will help you choose the format best suited to the device you view your rental on.

See the frequently asked questions below to learn more about renting TV episodes from the iTunes Store.
Note: TV rentals are currently only available in the US.

See the frequently asked questions below to learn more about renting movies from the iTunes Store.

This article provides some general suggestions when trying to troubleshoot an issue where iTunes for Windows Vista or Windows 7 won’t open, stops responding, or unexpectedly quits. It may be useful to print this document before following the steps outlined below.

For a discussion of troubleshooting similar issues in iTunes for Windows XP, see iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues.
If you are having trouble installing iTunes, see Trouble installing iTunes or QuickTime for Windows.

In Windows XP, some background processes can cause issues that may prevent applications such as iTunes and QuickTime Player from working correctly, opening, or even installing. Learn how you might resolve these conflicts by disabling some items using the System Configuration Utility (MSCONFIG).

A message may appear on a blue screen when connecting your iPhone, iPad, or iPod touch to a Microsoft Windows computer. This can happen if your iOS device has saved photos that were taken with the built-in camera or were saved from Safari, Mail, or other apps. This issue can also occur due to a USB driver conflict with other devices connected to the computer.

Once you have synced or paired the Apple TV to your PC to establish a syncing or streaming connection, iTunes may state "The Apple TV ‘name’ is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."

iTunes for Windows includes Device Sync Tests within iTunes Diagnostics. Device Sync Tests can assist you in troubleshooting an issue when trying to sync your iPhone, iPad, or iPod touch in iTunes. This can assist with issues around syncing contacts, calendars, mail accounts, bookmarks, and notes over USB on your computer.

With Mac OS X, the Shared folder is required to authorize your iTunes Store purchases. With Windows the iTunes folder is also required. If either of these folders are missing or have incorrect folder permissions, you may notice one of the following symptoms:

You are unable to complete a purchase from the iTunes Store.
You cannot play content you purchased from the iTunes Store.
An alert appears with the following text:"There was an error storing your authorization information on this computer. The required directory was not found or has a permission error."

When accessing the iTunes Store on Windows, your computer may restart or display a blue screen (Windows XP), or iTunes may quit unexpectedly (Windows Vista). You might also have issues opening iTunes if it is configured to open to the iTunes Store.