Archive for the 'Apple itunes' Category

iPhone, iPad and iPod touch: Syncing photos via iTunes

You can sync digital photos from your computer to your iPhone, iPad, or iPod touch using iTunes. Tap the Photos application on your device to view the photos once they are synced; you can view your photos individually or as a photo slideshow. If using iPhoto ’09, you can also view photos organized by Faces, Places or Events. This article explains how to sync photos to your device.

iPod nano (5th generation): Error message saying that iPod ‘could not be identified properly’

An error message may appear when connecting an iPod nano (5th generation) to iTunes for Windows:
"An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again."
If your iPod doesn’t appear in iTunes but you don’t see this error message, refer to one of these two articles instead:

The iPod appears as a storage device in Windows
The iPod does not appear as a storage device in Windows

iTunes Store: What to do if your account has been compromised

You may have received emails from a company other than Apple which may appear as though they’re from the iTunes Store. These messages are not from Apple, and often contain malicious attachments or links to non-Apple websites. Do not enter your account information on any non-Apple website. Do not open any attachments from email addresses you do not know. If you believe you’ve received one of these malicious emails, please forward the message to reportphishing@apple.com. For more information on legitimate Apple emails, see Identifying legitimate emails from the iTunes Store.
This article describes what steps you should take if you feel your account information has been compromised due to an attempt to take your personal information (known as "phishing").

iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod

When you try to access or download something from the iTunes Store, the iTunes Store may not load completely or may give a message explaining any issue.

Removing iTunes for Mac OS X

Learn how to completely uninstall iTunes from your Mac. To uninstall iTunes, QuickTime, and other software components from your Windows PC, see this article for Windows Vista nd Windows 7, or this article for Windows XP.     

iTunes: Windows reports that “iTunesSetup.exe is not a valid Win32 application”

When installing iTunes for Windows, the installation may not complete and Windows may display the following message: "iTunesSetup.exe is not a valid Win32 application."

Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear

If the drive letter after iPod is mapped to is a network drive or is a drive letter typically used by a hard drive, both Windows Explorer and iTunes may exhibit strange behavior in relation to the iPod.
One or more of the following occurs:

iPod does not show up in iTunes or as disk in Windows Explorer.
iPod does not show up as disk in Windows Explorer (even though disk mode is enabled on the iPod).
iTunes and Windows Explorer report the wrong amount of available space on iPod.
No songs appear on the iPod after an apparently successful update from iTunes.
Music copied to mapped network drive instead of iPod.
The iPod setup assistant appears in iTunes every time the iPod is connected.
iTunes displays the "iTunes has detected an iPod in recovery mode – Use iTunes to restore" message even after the iPod has been restored.
The wrong iPod name displays in the iTunes source list.

Products affected

iTunes for Windows
iPod (all models)
Microsoft Windows 2000
Microsoft Windows XP

iPhone, iPad, iPod touch: Troubleshooting contact and calendar syncing via USB on Windows

If you’re having difficulty syncing your contacts or calendars to iPhone, iPad, or iPod touch with iTunes for Windows via USB, this article can help. Note that this article does not apply to wireless syncing with Exchange ActiveSync or MobileMe.

iTunes: “Backup could not be saved on the computer” alert message

When attempting to create an iPad, iPhone, or iPod touch backup, iTunes may display the alert message "iTunes could not back up iPhone because the backup could not be saved on the computer" or "The backup could not be started because a session could not be started…"

I get “error 8008″ when I download a purchased video in iTunes

You may receive "error 8008" when downloading some videos you’ve purchased from the iTunes Store.  This dialog may appear if your purchase has been damaged during the "Processing" step of the download.